Privacy Policy

1. Who We Are

kudaking operates as an internationally licensed online gaming platform serving players primarily in Malaysia. We offer a range of gaming products including sports betting, live casino, slots, fishing games, and card games such as Teen Patti. Our platform is accessible via kudaking.lat and any affiliated subdomains or mobile applications operated under the kudaking brand.

When we refer to "kudaking", "we", "us", or "our" in this Privacy Policy, we mean the legal entity responsible for operating the kudaking platform and processing your personal data in connection with our services.

2. Information We Collect

kudaking collects personal data through various touchpoints during your interaction with our platform. The categories of information we collect include:

2.1 Registration and Account Data

When you register for a kudaking account, we collect:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address and contact number
• Malaysian NRIC or passport number (for identity verification)
• Residential address (including postcode and state within Malaysia)
• Username and account credentials

2.2 Financial and Transaction Data

To process deposits and withdrawals, kudaking collects bank account details, e-wallet identifiers (such as Touch n Go eWallet and Boost), transaction amounts, and payment history. This data is required to comply with anti-money laundering (AML) obligations and to process your financial requests accurately.

2.3 Usage and Behavioural Data

We automatically collect data about how you interact with the kudaking platform, including:

• Pages viewed and time spent on each section
• Games played, bets placed, and session durations
• Device type, operating system, and browser information
• IP address and approximate geographic location
• Referral source (how you arrived at kudaking)

2.4 Communication Data

If you contact our customer support team via live chat, email, or any other channel, we retain records of those communications. This includes chat transcripts, email exchanges, and support ticket histories, which are used to resolve disputes and improve our service quality.

2.5 Verification Documents

As part of our Know Your Customer (KYC) process, we may request copies of government-issued identification documents, utility bills or bank statements as proof of address, and selfie photographs for identity verification purposes. This data is handled with the highest level of security and is not used for any purpose beyond compliance verification.

3. How We Use Your Information

kudaking uses your personal data for the following purposes:

• Account Management: To create and maintain your kudaking player account, authenticate your identity, and provide access to our gaming services.
• Transaction Processing: To process deposits, withdrawals, and bonus credits accurately and securely using Malaysian payment channels such as Maybank, CIMB, Public Bank, Touch n Go, Boost, and cryptocurrency options.
• Legal Compliance: To fulfil our obligations under applicable AML regulations, KYC requirements, and data protection laws including Malaysia's Personal Data Protection Act (PDPA 2010).
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling and to enforce self-exclusion or deposit limit requests made by players.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance across all our gaming products.
• Marketing Communications: To send promotional offers, bonuses, and platform updates, where you have provided consent to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse user behaviour in aggregate form, identify technical issues, and enhance the overall kudaking user experience.
• Fraud Prevention: To detect and prevent fraudulent activity, collusion, or any misuse of our platform that may breach our Terms & Conditions.

4. Legal Basis for Processing

kudaking processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and kudaking — that is, to provide our gaming services as described in the Terms & Conditions.
• Legal Obligation: We are required to collect and retain certain data to comply with AML, KYC, and regulatory reporting obligations.
• Legitimate Interests: We process data for fraud prevention, platform security, and business analytics where our legitimate interests do not override your fundamental rights.
• Consent: For marketing communications and optional cookie categories, we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

5. Sharing of Personal Data

kudaking does not sell your personal data to third parties. We may share your information in the following limited circumstances:

• Payment Processors: Your financial data is shared with licensed payment processors and banking partners to facilitate deposits and withdrawals.
• Game Providers: Game providers integrated into the kudaking platform may receive limited technical data (such as session tokens) necessary to deliver their games.
• Identity Verification Services: Third-party KYC and identity verification providers may receive your identification documents to complete mandatory verification checks.
• Regulatory Authorities: We may be required to disclose personal data to law enforcement, regulatory bodies, or financial intelligence units if required by applicable law or court order.
• Corporate Transactions: In the event of a merger, acquisition, or transfer of assets, user data may be transferred as part of that transaction, subject to equivalent privacy protections.

6. Data Retention

kudaking retains your personal data for as long as your account remains active or as required by our legal obligations. The standard retention periods are as follows:

• Account and KYC data: Retained for a minimum of 5 years following account closure, as required for AML compliance.
• Transaction records: Retained for a minimum of 7 years for financial reporting and regulatory audit purposes.
• Support communications: Retained for 3 years to assist in dispute resolution.
• Marketing consent records: Retained for as long as the consent remains active, plus 2 years after withdrawal.

When data is no longer required for its stated purpose and legal retention periods have expired, kudaking will securely delete or anonymise the information.

7. Cookies and Tracking Technologies

kudaking uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device when you visit our site.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication and security tokens. They cannot be disabled.
• Performance Cookies: Used to collect aggregated analytics data about how visitors use kudaking, helping us identify popular pages and improve site performance.
• Functional Cookies: Store your preferences such as language selection and display settings to personalise your experience.
• Marketing Cookies: Used to track the effectiveness of our advertising campaigns. These are only activated with your consent.

7.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the kudaking platform. For most browsers, cookie management options can be found under Settings > Privacy or Settings > Security.

8. Your Rights

As a kudaking user, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data kudaking holds about you.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure: In certain circumstances, you may request that kudaking delete your personal data. Note that some data must be retained to meet our legal obligations even after account closure.
• Right to Restriction: You may ask us to restrict the processing of your data in situations where you contest its accuracy or object to its use.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time. We will honour this request promptly.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team. We will respond to all verifiable requests within 30 days. We may require proof of identity before processing your request to protect against unauthorised access to your data.

9. Security Measures

kudaking implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive account and financial information
• Two-factor authentication (2FA) options available for all player accounts
• Regular security audits and penetration testing of our platform infrastructure
• Strict internal access controls — only authorised personnel with a legitimate need may access personal data
• Ongoing staff training on data protection best practices

10. Children and Minors

kudaking is strictly an adult gaming platform. Our services are intended solely for users who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the mandatory KYC process for all new accounts.

If we become aware that personal data has been collected from a person under 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please notify us at [email protected] without delay.

11. Changes to This Policy

kudaking reserves the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date at the top. Where the changes are material, we will notify registered users via email or a prominent notice on the platform.

Your continued use of the kudaking platform following the posting of any updates constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kudaking handles your personal data, please reach out to our Data Protection team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Languages Supported: English, Bahasa Melayu, Mandarin

We aim to respond to all privacy-related enquiries within 5 working days. For urgent matters relating to suspected account compromise or data breach, please mark your message as urgent and our team will prioritise your case accordingly.